Support / FAQ
How do I download purchased products?
There are three ways to download the products that you have purchased:
- After the order is completed, click on the download product link(s) on the screen to download your product(s).
- You should have received an email with your order details and the download link(s).
- Login to your account, where your order details and the download link(s) can be found.
Where is my order completed email?
If you have not received an email from us after you have completed your order, please check your spam/junk folder. If it is not there, please log in to your account for your order details and download link(s).
What is my account password?
If you have forgotten your account password, please enter your account email address at the Lost Password page, you will be sent a link to reset your password.
How do I unlock my purchased PDF?
The password to unlock your purchased PDFs is your account email address. You can also find this information in the email we sent after your order is completed.
Expired download link(s)
Each download link expires after a certain period, and there is a limit to the number of times you can download the product. In case you have not downloaded your product and the link is expired, please contact us to assist you.
Where is your Terms & Conditions?
The Terms & Conditions can be found here.